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CUSTOMER SERVICE

 Customer Service

 What does LaMod stand for:

LaMod

 

“La” from Spanish translation “The”

 

“Mod” (from modernist) mod subculture a "fashion-obsessed and hedonistic cult of the hyper-cool" people in the 1960’s.

 

 

LaMod is our take on the new Mod Girl, the girl who wants the classy look of the uptownmixed with a little edge, because our girl is anything but normal! “uptownEDGE”We believe that clothes should represent how you want to be perceived and shouldn’t beLimited to a price tag. We mix both designer apparel and contemporary lines to create thatPerfect look, accessible to every woman (because that’s reality isn’t it?)

We strive to find the perfect outfits and newest trends to bring to our stores. We search for Fashion not for labels, Good fashion comes in many forms.
Our customer service team remains committed to ensuring your shopping experience in-store and online is unparalleled. Our Mod Girls love to help, let us be your personal stylist, it’s whatwe love to do!

We are known for our way of mixing and matching items to keep you fashionable, but at amoderate price! If there is a way we can improve let us know, as our muse we would love to hear from you!

Contact Us:

LaMod

hello@lamodusa.com

 

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SHIPPING

 

How will my order be Shipped?

 LaMod offers 4 types of shipping options for shipments within the United States.  At this time we are unable to ship to P.O Boxes, APO address, or US territories.

All of our packages are shipped using UPS.  Please allow 1-2 Days for processing.

 

Do you ship to multiple address? 

 Currently we do not ship to multiple addresses, if you would like items to go to different addresses check them out as different transactions.

 

Where do you ship to? We currently only ship within the United States. All packages are shipped via UPS and we offer the following shipping options:

 

GROUND (5-7 BUSINESS DAYS)

3-DAY SELECT (3-4 BUSINESS DAYS)

2ND DAY AIR (2 BUSINESS DAYS)

NEXT DAY AIR (1 BUSINES DAY)

 

Methods of Payments accepted:

We accept VISA, MaterCard, Discover and American Express credit cards.

 

Sales Tax

 Sales tax is applicable on orders shipped to addresses in the state of Florida. State laws require that we charge a sales tax on full amount of the order.  Because charges for shipping and handling are considered part of the product by law these charges must be included when sales tax is calculated.

 

FL 6.00% Add 1% for Miami Dade County Zip codes

 

When will my ordered be processed?

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

  

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Terms and Conditions 

Hope you have enjoyed your visit to LaMod, LLC website www.lamodusa.com (the "Site"). The Site has been created for our customers to shop the newest fashions from the comfort of their homes. Please review the following terms and conditions of use, which govern your use of the Site (the "Agreement"). 

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms, please do not use the Site.

 

Site Content 

"LaMod"logo and other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks of La Mod, LLC. All other trademarks appearing on the Site are the property of their respective owners. Our trademarks may not be used in any manner for any purpose without our express written consent in each instance. The Site contains copyrighted material, including, without limitation, text, software, photos, audio and video clips, graphics, illustrations, images, logos, and music and sound ("Content"). This Site is protected by copyright as a collective work, pursuant to U.S. copyright laws, international conventions, and other copyright laws.

You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, sell or exploit in any way any of the Content or the Site.

Unless otherwise specified, the Site and the Content are intended to promote LaMod, LLC’s products and services available in the United States. The Site is controlled and operated by LaMod, LLC from its office in Miami, FL.

 

Site Transactions 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

 

Personal Information Submitted Through the Sites 

Your submission of personal information through the Site is governed by our privacy policy.

 

Product Information

 Many products displayed on the Site are available a LaMod the store in Miami, FL. Prices may vary from brick and mortar locations and our online website. Sales and other promotions are decided by either our brick and mortar locations or website, and can only be redeemed at location holding sale or promotion. The prices displayed on the Site are quoted in U.S. Dollars, unless otherwise indicated.

Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

 

Feedback, User Comments, and Other Submissions

 LaMod, LLC welcomes your comments regarding our products and services. Accordingly, while we value your feedback, we must ask that you do not send creative ideas for our business, you agree that LaMod, LLC may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to LaMod, LLC . LaMod, LLC shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. LaMod LLC has the right but not the obligation to monitor and edit or remove any Comments.

 

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, or otherwise mislead LaMod, LLC during Commenting. You are solely responsible for any Comments you make and their accuracy. LaMod will take no responsibility and assumes no liability for any Comments posted by you or any third party.

 

Links to Other Web Sites and Services

 The Site may contain links to other Web sites that are not under the control of LaMod, LLC . Therefore we have no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site’s users.

 

Disclaimer

 The materials on the Site are provided "as is" without warranties of any kind. LaMod, LLC disclaims any duty to update or revise the materials on the Site, we may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. LaMod, LLC shall not be liable for any damages of any kind related to your use of the Site.

 

Indemnification

 You agree to defend, indemnify and hold LaMod, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

 

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Privacy Policy

Privacy

LaMod, LLC values our customers and respects your privacy. We collect information about you in our stores and through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

 

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. 

How does LaMod use my information?
We may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment, and to process merchandise returns
  • To permit you to create an online wish list and, if you choose, to share that list with your friends and others
  • To communicate with you and, with your consent when required, to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To permit you to create a personal address book for your shipping address(es) on our site
  • To help us learn about your shopping preferences and purchasing history, including so that we may tailor offers to you
  • To administer and fulfill our contests and other promotions and programs in which you participate
  • To enhance your shopping experience
  • For our internal business purposes, such as to analyze trends
  • To protect the security or integrity of our website and our business
  • To contact you if necessary regarding your transactions, your account, changes to our terms, conditions, and policies

 

How do I access or change my information?
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at our website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.


How do I know my personal information is secure? 
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information from unauthorized access.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the url change to "https," the "s" indicates you are in a secure area employing SSL; your browser may also give you a pop-up message that you're about to enter a secure area. In addition, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window.

LaMod, LLC 
13134 sw 130 terr

Miami Fl 33186

sales@lamodusa.com

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RETURNS/EXCHANGES

 

Can I return/exchange merchandise I purchase online at one of your store locations?

Yes, simply bring the invoice and credit card used when you placed the order to a sale's associate at any one of our stores. The sales associate will provide you with a written receipt. Credits resulting from exchange or return will be processed within 2-3 business days, and will be reflected on you next credit card statement.

 

This only applys to items purchased online, Our in store purchases are exchange only.

 

Why can I return an item that I purchase online, and not an item I purchase in store?

 Our in-store policy is different from our online return/exchange policies. The reason for this is when an item is purchased in-store you are able to see, feel, fit, try on, ect the items you are purchasing.  However, when purchasing an item online we understand that there maybe fit issues, color differences, or factors that may force you to have to return the item.

 

Instore Return/Exchange policy is Exchanges only with 14 days of purchase of new and unused item with all tags attached.

 

Online Return/Exchange policy is Returns and or Exchanges are accepted with 14 days of purchase of new and unsued item with all tags attached in original packaging.

 

What is the Return policy for Online orders?

 We want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a credit refund. (see below for details) 

Returns and Exchanges on FULL-PRICED merchandise are accepted by mail or in-store with the original invoice within 14 business days of receipt of purchase.

 

Returns or Exchanges on SALE merchandise are not accepted. All sale items are final sale.

 

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FAQ

 

1. Can I return/exchange merchandise I purchase online at one of your store locations?

 Yes, simply bring the invoice and credit card used when you placed the order to a sale's associate at any one of our stores. The sales associate will provide you with a written receipt. Credits resulting from exchange or return will be processed within 2-3 business days, and will be reflected on you next credit card statement.

This only applys to items purchased online, Our in store purchases are exchange only.

 

2. Why can I return an item that I purchase online, and not an item I purchase in store? 

Our in-store policy is different from our online return/exchange policies. The reason for this is when an item is purchased in-store you are able to see, feel, fit, try on, ect the items you are purchasing.  However, when purchasing an item online we understand that there maybe fit issues, color differences, or factors that may force you to have to return the item.

  

Online Return/Exchange policy is Returns and or Exchanges are accepted with 14 days of purchase of new and unsued item with all tags attached in original packaging.

 

3. Can I use a Gift Cards to purchase online?

Currently Gift Cards purchased in-store at LaMod brick and mortar stores can not be used for online purchases at this time.

 

Gift certificates purchased online can be used for online purchases only.

 

4. Do you ship to multiple address?

Currently we do not ship to multiple addresses, if you would like items to go to different addresses check them out as different transactions.

 

5. How can I check the status of an order?

 If you are interested in finding out the status of your order or want to track your shipment, please go to our home page www.lamodusa.com and click on 'My Account' in the upper right corner of the screen. Enter your account information to view your Order History.

 

6. How can I place an order?

  • Add an item to your shopping cart by clicking "add to cart"
  • Select "Proceed to check out" when ready to place your order
  • Follow all instructions as you proceed through the steps, Select whether you would like to check out as a guest or create an account (it is recommended to create an account so you can check status of your orders)
  • Follow instructions for shipping and billing addresses.
  • You will then receive an email confirming that your order has been placed.
  • Once the order is shipped a secondary email will be sent to you including the tracking number of your order.

 If an item is out of stock or discontinued, you will receive an additional email letting you know the items you have ordered are currently unavailable. 

All orders are processed the next business day, if there is a problem with your order or more information is needed, you will be contacted within 1-2 business days. Once you have been contacted, LaMod reserves the right to cancel the order after ten (10) business days if no response is received.

 

7. How can I register with lamodusa.com 

Very Simple! click on My Account on the top right hand corner and register your new account.

 

8. What if i forget my password?

If you forgot your password, no problem we can help you! click on forgot your password and follow the appropriate steps.

 

9. What is the Return policy for Online orders?

 We want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a credit refund. (see below for details)

 

Returns and Exchanges on FULL-PRICED merchandise are accepted by mail or in-store with the original invoice within 14 business days of receipt of purchase.

 

Returns or Exchanges on SALE merchandise are not accepted. All sale items are final sale.

 

10. Where do you ship to?

 We currently only ship within the United States. All packages are shipped via UPS and we offer the following shipping options:

GROUND (5-7 BUSINESS DAYS)

3-DAY SELECT (3-4 BUSINESS DAYS)

2ND DAY AIR (2 BUSINESS DAYS)

NEXT DAY AIR (1 BUSINES DAY)

 

11. Methods of Payments accepted:

We accept VISA, MaterCard, Discover and American Express credit cards.

 

12. Sales Tax

Sales tax is applicable on orders shipped to addresses in the state of Florida. State laws require that we charge a sales tax on full amount of the order.  Because charges for shipping and handling are considered part of the product by law these charges must be included when sales tax is calculated.

FL 6.00% Add 1% for Miami Dade County Zip codes

 

13. When will my ordered be processed?

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

 

14. How will my order be Shipped?

LaMod offers 4 types of shipping options for shipments within the United States.  At this time we are unable to ship to P.O Boxes, APO address, or US territories.

All of our packages are shipped using UPS.  Please allow 1-2 Days for processing.

 

Technical or website issues should be emailed directly to sales@lamodusa.com

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